Shipping and Delivery
At Foockey, we are committed to delivering your notebooks efficiently and securely. Please review our shipping and delivery guidelines below to ensure a smooth ordering experience.
1. Shipping Locations
We currently ship across India. Unfortunately, we do not offer international shipping at this time.
2. Processing Time
- Once your order is confirmed, it will be processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next working day.
3. Shipping Methods and Delivery Time
- Standard Delivery: We use reputable courier partners for shipping across India. Delivery times may vary based on your location but typically range from 3 to 7 business days.
- Cash on Delivery (COD): Available for select locations. Standard delivery times apply.
- Delivery times are estimates and may be subject to delays due to unforeseen circumstances such as natural disasters, strikes, or courier service issues.
4. Shipping Charges
- We offer free shipping for orders over ₹500.
- For orders below ₹500, a standard shipping fee will apply and be calculated at checkout.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our courier partner’s website.
6. Delivery Issues
- Incorrect Address: Please ensure the delivery address is entered correctly at checkout. Foockey is not responsible for packages delivered to an incorrect address provided by the customer.
- Failed Delivery Attempts: In case the courier is unable to deliver due to the recipient’s unavailability or any other issue, a re-delivery attempt will be made, and you will be notified.
- Delayed Delivery: If your package is delayed, we will work with our courier partners to resolve the issue and keep you informed throughout the process.
7. Damaged or Missing Products
- If your product arrives damaged or if any items are missing from your order, please contact us within 48 hours of receiving the package. We will assist you in resolving the issue, either by replacing the item or providing a refund, based on the situation.
8. Contact Information
For any questions or concerns about shipping and delivery, please reach out to us at:
- Email: customer@foockey.com
- Address: P-7/26 Mangol Puri, North West Delhi - 110083